Compliance Audit Report for Business Continuity Management
Client Name : Corrz Technosolutions Pvt. Ltd.
Address : Smartworks, Sector 125, Noida, Uttar Pradesh 201303
Report Release Date : 24 th December 2024
Type of Audit : BCP Compliance Audit Report
Type of Audit Report Closure : Audit Report
Period : 25 th November 2024 – 07 th December 2024
Copyright
The copyright in this work is vested in CODEC Networks Pvt Ltd, and the document is issued in confidence for the purpose for which it is supplied. It must not be reproduced in whole or in part or used for tendering or manufacturing purposes except under agreement or with the consent in writing of CODEC Networks Pvt Ltd and then only on condition that this notice is included in any such reproduction. No information as to the contents or subject matter of this document or any part thereof arising directly or indirectly there from shall be given orally or in writing or communicated in any manner whatsoever to any third party being an individual firm or company or any employee thereof without the prior consent in writing of CODEC Networks Pvt Ltd.
© Scdo Cyber Networks Pvt Ltd 2026.
Scudo Cyber Networks Pvt Ltd
507, New Delhi House, Barakhamba Road
New Delhi 110001, India,
Tel: +91 11 43752299
24th December 2024 To,
CORRZ TECHNOSOLUTIONS PVT. LTD
Smartworks, Sector 125, Noida, Uttar Pradesh 201303
Kind Attention: Mr. Sandeep Gupta, Mr. Deepak Mehta and Mr. Amit Gupta
Respected Sir,
In accordance with your requirement, wide your service order dated 08th October 2024, regarding BCP Compliance Audit for Corrz TechnoSolutions Pvt. Ltd. (CORRZ).
Codec Networks has carried out the audit for your establishment according to In-scope of the audit project.
The Objective and scope of the Compliance Audit conducted for Business Continuity Management is as follows:
“Conducting an in-depth audit of BCP-DR Security framework for Corrz Techno solutions Pvt. Ltd to meet its business objectives, Evaluating the alignment of disaster recovery procedures in line with business needs, Reviewing the comprehensiveness and effectiveness of BCP framework, providing targeted recommendations to strengthen the organization’s readiness for potential disruptions.”
The audit scope of work was restricted to what have been finalized in the work order and other information provided by the Corrz TechnoSolutions Pvt. Ltd. (CORRZ) officials.
This audit report along with its findings and conclusions should be read in context with the Audit objectives deployed by the company. The audit report is based on the latest information, samples and evidence made available to Codec Networks from the project start date of 25th November 2024 – 07th December 2024, according to the discussions with the Corrz TechnoSolutions Pvt. Ltd. (CORRZ) project team.
Codec Networks Audit team has tried as far as possible to verify the accuracy, reliability or completeness of the information supplied to us by Corrz TechnoSolutions Pvt. Ltd. (CORRZ) and the procedures that was performed for the work, which only constitute an audit or review made under accepted auditing standards and the audit scope.
The audit scope is the responsibility of your establishment officials and can change in time in accordance with related requirements. In this regard, officials shall be responsible for proper periodically reviewing and monitoring an internal control structure to permit the preparation of reliable BCP Framework.
Codec Networks accepts no responsibility for events that take place before and after the dates of the audit report in current date and its issues. We emphasize that our enquiries would not necessarily disclose all matters of significance relating to Corrz TechnoSolutions Pvt. Ltd. (CORRZ).
The whole audit report is not to be referred to or quoted, in whole or in part, in any other context without our prior written consent. Should you require any clarifications, please do let us know. We thank you for giving us the opportunity.
Yours faithfully
Ashish Ranjan Auditor
CISA Certificate No.: 242639972
Codec Networks Private Limited
Introduction
Summary
The Business Continuity Management (BCM) Compliance Audit aims to thoroughly assess the Business Continuity and Disaster Recovery (BCP-DR) security framework of Corrz Technosolutions Pvt. Ltd. This audit evaluates the alignment of disaster recovery strategies with business objectives and the adequacy of the BCP framework in addressing potential disruptions. By reviewing the comprehensiveness and effectiveness of existing procedures, the audit seeks to identify gaps and provide actionable recommendations to enhance organizational resilience. The ultimate goal is to ensure the company’s readiness to maintain operations during unforeseen events while safeguarding critical assets and stakeholders.
Objective
CORRZ operates in the critical CX and Contact Center technology domain, where any downtime or service disruption can profoundly affect clients’ operations and customer experiences. To address these risks, CORRZ has undertaken a Compliance Audit in Business Continuity Management (BCM) with the following objectives: conducting an in-depth review of the BCP-DR security framework to align with business goals, evaluating the disaster recovery procedures’ alignment with organizational needs, assessing the comprehensiveness and effectiveness of the BCP framework, and providing actionable recommendations to enhance resilience against potential disruptions.
This BCM audit is designed to identify and evaluate potential threats, such as cyberattacks, natural disasters, or power outages, and their potential impact on CORRZ’s operations. By proactively developing and implementing mitigation strategies, the audit aims to minimize downtime and ensure uninterrupted service delivery. Furthermore, the BCM audit reinforces CORRZ’s commitment to compliance with applicable standards and regulations, fostering trust and reliability among clients, particularly those in regulated sectors.
Corrz TechnoSolutions Pvt. Ltd. (alias CORRZ) operates in the Customer Experience (CX) Technology industry, with a specific focus on the Contact Center Technology sub-segment.
Corrz TechnoSolutions Pvt. Ltd. has business objectives to transform traditional contact centers into modern, data-driven hubs, through Conversational AI and Automation by automating repetitive tasks and analyzing customer interactions across multiple channels. Their mission is to enhance customer experience, boost revenue, and lower operational costs for businesses.
CORRZ is a leading provider of AI-powered contact center solutions, dedicated to transforming customer interactions through advanced artificial intelligence technologies.
CORRZ’s platform integrates seamlessly with over 20 applications, offering features such as conversational AI chatbots, intelligent routing, and comprehensive insights and analytics. With a commitment to innovation and customer satisfaction, Rezo.ai serves various industries, including banking, automotive, and consumer durables, helping businesses achieve operational efficiency and superior customer engagement.
1.1
Policy and Procedure
Is business continuity plan documented and implemented?
Testing Nodes for test porpose
Medium
1.2
Policy and Procedure
Whether the scope and objectives of a BCP are clearly defined in the policy document? (Scope to cover all critical activities of business. Objectives should clearly spell out outcomes of the BCP)
Testing Nodes for test porpose
COMPLIED
Medium
1.3
Policy and Procedure
Whether there exist any exceptions to the scope of BCP i.e. in terms of location or any specific area, and whether the management has justifications for exclusion of the same.
Testing Nodes for test porpose
Medium
1.4
Policy and Procedure
What is the time limit for such exclusion and what is the current strategy of covering such exclusions
Testing Nodes for test porpose
Medium
1.5
Policy and Procedure
Are the policy and procedure documents approved by the Top Management? (Verify sign off on policy and procedure documents and budget allocations made by the management for a BCP)
Testing Nodes for test porpose
NOT AVAILABLE
Medium
1.6
Policy and Procedure
Does the business continuity plan ensure the resumption of IS operations during major information system failures? (Verify that the IS disaster recovery plan is in line with strategies, goals and objectives of corporate business continuity plan).
Testing Nodes for test porpose
NOT AVAILABLE
Medium
www.innosewa.com